Store Manager, Galeries Lafayette chez Stella McCartney

Overview

Based in our new Galeries Lafayette store, reporting to the Senior Wholesale & Franchise Manager (Northern Europe), you will act as the Ambassador of the Stella McCartney brand, inspiring and developing a diverse team to successfully reach quantitative and qualitative targets, by providing a unique in-store experience to our clients.

You will be the owner and responsible for the achievement of the concession target and the growth of the business, implementing and maintaining concrete actions in line with brand strategy, ensuring operative functioning and correct management of product, visual merchandising and operations, as well as the management of personnel in line with the company policies and procedures. Clear communication is vital to the success off the role, with the ability to work independently as well as collaboratively to ensure the best results for the business. Stella McCartney employees work to a 360 degree formula to ensure they are in control of all aspects of their business.

We are looking for a dynamic and energetic individual who has a passion for leading people and achieving outstanding results. You will have natural ability to inspire and enthuse those in your surroundings, striving to make the team around them the best they can be.

Stella McCartney has a strong narrative and unique perspectives on environment, people and sustainability, these values must be reflected in our actions and shared openly and confidently with our team and clients.

Your Mission

Sales Performance Achievement:

• Drive the achievement of the annual sales targets/budget/forecast in accordance with the guidelines received by the company/the department store
• Analyse and monitor store KPI’S on a daily, weekly and monthly basis to implement immediate and long-range action plans
• Devise strategies for sales generation to meet monthly goals for team incentives
• Push ongoing growth of the corner’s turnover through regular feedback to the Buyers on merchandise, stock availability and sell through analysis
• Update Wholesale Team on business
• Monitor the team and ensure up selling and cross selling techniques are mastered

Team Management

• Lead and motivate the sales assistant by being a role model and setting exceptional example to the team
• Constantly monitor staff KPIs achievement and coach each team member, defining specific improvement plans through “one to one” monthly meetings
• Carry out the yearly appraisal for all team members, following the Company’s procedure and providing constructive and comprehensive feedback, as well setting individual objectives for development
• Responsible for the brand and product knowledge of the team, ensure the efficacy of the Induction plan to the new staff and provide constant in-store training sessions to all the team
• Understand training needs and liaise with the regional HR Manager and Retail Trainer to develop ways to implement training needs
• Coach and continuously monitor the execution of the Stella McCartney customer experience to achieve the best quantitative and qualitative business results
• Ensure team compliance with uniform and grooming standards
• Conduct daily morning meeting to update staff on business performance and initiatives
• Identifying performance issues, managing any ER issues as they arise
• Create store rota, ensuring the appropriate staff levels taking into consideration overtime, holidays and any other leave, limiting the use of agency staff

Client Management

• Proactively follow current luxury fashion trends, industry news, technology, and key competitors in the local market
• Develop and promote a loyal clientele through concrete initiatives leveraging all clienteling tools (client book, CRM…) according to the sales and brand strategy
• Act as the Ambassador for the brand within the market and build relationship with local and VIP clients
• Ensure the Stella McCartney clients are receiving a unique experience and satisfaction in line with Brand guidelines
• Demonstrate sales leadership by having an active role on the selling floor through client engagement with all customers and ensuring highest level of in Stella McCartney Customer Experience is provided and mystery shopping goals are met
• Ensure client satisfaction resolving problems/complaints with optimal solutions and liaise with the team or other relevant colleagues to identify and solve urgent issues

Operations

• Maintain the image of the corner to meet the needs of SMC company guidelines in line with the budget requirements
• Maintain the visual merchandising guidelines ensuring the correct installation and product display
• Ensure health, safety and security regulations are met; including the management of store housekeeping
• Manage administration tasks and reporting incl weekly reports to Wholesale Team
• Oversee store operations including stock delivery, replenishment, regular and year-end inventories, pricing, stock optimization and discount policy and any other legal requirements
• Identify solutions to minimize cost through headcount and operating costs including couriers, postage, alterations & and other outsourced work
• Effectively manage returns, repairs and claims procedure

Your Talent

• Fluent in French and English is a requirement, any other languages are a plus, for example, Mandarin, Russian, Arabic.
• Previous experience in a similar role within luxury retail and/or a luxury department store.
• A highly talented and creative individual with a successful performance record and a demonstrated ability to deliver commercial results and retail excellence
• Ability to quickly establish strong credibility with team members and external resources
• A performance orientation and strategic mindset
• The ability to, drive and desire to deliver outstanding results
• Creative, with a strong touch for product
• Confident strong leader, innovative with visionary business sense
• A strong communicator with analytical and organisational skills

Reward

Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.

Commission Scheme: Entitlement to participate in Stella McCartney’s retail commission scheme.

Uniform: You will receive a uniform to wear at work in the capacity of your role.

Discount: Eligible for the Stella McCartney Discount Programme.

Exclusive LVMH Sales: Access to private sales across various Maisons.

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.