Regional Ecommerce Officer M - F H/F chez CMA CGM
Purpose of the Mission :Regional expert on all digital product under responsibility, drive deployment & adoption according to Digital Agency targets and contributes to perform global contribution under taskforcesTasks & Responsibilities :Deployment of new features / products :- Execute all required deployment plan related to all digital products under responsibility (Trainings, webinars, internal communication, network animation)Drive action’s plan to increase adoption on all digital products under scorecard targets- Monitor Regional / Country performance- Analyze available data to transform ambition into operational action’s plan targeting rights customer segments- Execute all local actions’s plans relevant to perform on eCommerce Target (Customer meeting, lead&opportunity conversion, external webinars, network animation…)- Offer clear report to management according to eCommerce scorecardProduct expertise on all digital products under responsibility- Collect / centralize evolutions request and business opportunity- Perform regular internal touchpoint to maintain digital knowledge of network- Support agency & customers on escalated cases- Promote Digital Agency eLearningsTaskforce global contribution- Take responsibility on 1 or more taskforce streams (updated documentation, marketing request, eLearning content, communication, functional qualification, business intelligence, benchmark & support)- Contributes to all transversal actions expected by stream leadersKnowledge, work experience, skills & competencies :- Master’s degree in Business Administration, Digital Marketing, eCommerce, IT or a related field-3-5 years of experience in eCommerce, digital marketing or project management-Experience in working with cross-functional teams to achieve business objectives.-Familiarity with digital tools and platforms (websites, APIs, EDI, mobile apps) and their integration into the customer journey.-Customer centric mindset with strong interest for digital transformation and customer experience.-Results-driven, proactive approach to problem-solving, excellent communication skills Key Performance Indicators :- ECommerce scorecard primary targets- ECommerce scorecard secondary targets- Customers meetings- % of digitalization (eOffer, ePricing, eBooking, eDocumentation, eTracking, eInvoice, ePayment)Come along on CMA CGM’s adventure !