Numa Host - Paris (m/f/d) chez Numa

Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.

YOUR MISSION

We are seeking motivated, friendly and proactive Numa Hosts to join our dynamic team. As a Numa Host, you’ll be the go-to person onsite for guests for information about the property and local neighbourhood. 

Working in our common areas, you will ensure that every guest receives a warm welcome and that their inquiries and requests are handled efficiently and with a smile. In this role, you will also work closely with our Operations teams, helping them with their behind-the-scenes work to ensure our buildings are safe, clean, and well-maintained for our guests. Additionally, you will collaborate with our remote Guest Experience agents, who manage guest requests and questions across our non-reception properties.

Responsibilities

• Provide an upbeat welcome and smile to our guests when they arrive, assisting with their digital check-in and luggage as required.
• Be a point of contact for guests on-site, confidently assisting with their requests, questions, and concerns to ensure they have the best stay possible.
• Provide information about the property amenities, the local neighbourhood, and the Numa concept to our guests.
• Monitor the cleanliness and condition of common areas, proactively reporting and addressing any necessary touch-ups.
• Receive, log, and securely store deliveries for our guests and the Operations team.
• Keep our teams informed about events on the property and any guest concerns or building issues.
• Stay alert, ensuring our locations are safe and secure, and report any suspicious activity or concerns to the Operations Team.
• Respond to emergencies, follow established protocols, and contact emergency services as needed.
• Assist our Guest Experience team in responding to property-specific guest communications and invoice clarifications, carefully handling inquiries and following up with on-site actions when necessary.
• Support the Operations Team with their day-to-day administrations, VIP arrivals, and coordination of external partners (housekeeping, MNT, Security)

YOUR PROFILE

• A warm and welcoming personality with a natural flair for service.
• A great listener, who can professionally, confidently and positively interact with and understand our guests.
• A self-starter who embraces responsibility and proactively looks to raise the bar in Numa’s service offering.
• Exceptional organizational skills and attention to detail. 
• Previous experience in a hotel front desk or building concierge role is a plus.
• Fluency in English and the local language where you are based is required (C1 Level). Any additional languages are a plus.
• Flexibility with working hours, including shifts, evenings, nights and weekends.

ABOUT OUR OFFER

• Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
• Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
• Employee Benefits Platform: Enjoy flexible spending with our monthly topped-up benefit platform, redeemable at various shops, restaurants and more across Europe. 

Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.For more information on the processing of your personal data, please see our Privacy Notice.