Night Concierge chez Mandarin Oriental Hotel Group

Mandarin Oriental Lutetia, Paris is looking for a Night Concierge to join our Conciergerie.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

An icon of Parisian elegance since 1910, Mandarin Oriental Lutetia, Paris embodies the spirit of the Left Bank—where history meets modern luxury. Nestled in Saint-Germain-des-Prés, this Palace offers refined gastronomy, a holistic spa, and 184 rooms including stunning suites and signature apartments. From the vibrant Brasserie to the intimate Joséphine Bar, every space invites unforgettable moments. More than a stay, it’s a celebration of French savoir-faire and the unique soul of the Left Bank.

About the job

As Night Concierge, you will be responsible for the following duties:

• Welcome and assist guests with warmth and professionalism, ensuring a personalized and seamless experience throughout their stay.
• Respond proactively to guest requests (reservations, cultural recommendations, transport, etc.), and follow up to ensure full satisfaction.
• Manage night communications by phone and email; maintain clear and professional correspondence with guests before, during, and after their stay.
• Coordinate with other departments to deliver consistent and high-quality service across all touchpoints.
• Supervise night lobby staff, ensuring punctuality, presentation, and service quality meet our standards.
• Keep concierge tools up to date, including guest profiles, service requests, and relevant local information (events, restaurants, transportation…).
• Maintain relationships with approved suppliers and submit any new providers for approval by the Head Concierge.
• Act as an ambassador for the hotel and the Left Bank, reflecting the elegance and cultural richness of our surroundings.

As Night Concierge we expect from you:

• Fluency in French and in English and also a third language
• A minimum of 2 years of experience at the same position within the luxury hospitality field
• Strong team spirit and good organizational skills
• Adaptable and detail-oriented, rigorous and attentive to quality
• Strong knowlegde of the neighbourhood and of Paris