France Middle East And Africa Country Delivery Manager M - F H/F chez HP

HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. At HP, we know that our people and values are the most important elements in this success. And we want you to add your voice and imagination to our mission. Learn moreWhat can we do together?In our competitive PC, Printer and Services market where after sales service-support excellence is a major sales differentiator, Customer Support(CS) develops, manages and operates transactional and contractual support to HP customers.Services and Support is delivered through the channel (retailers or commercial resellers) or by HP Direct Delivery (managed by subcontractors). Customers can contact HP directly through the HP Contact Centre, use our digital contact tools. In some countries they can contact a local repair service provider / reception desk. Alternatively customers can get indirect support by going through retailers or commercial resellers.With CS Field and Channel organization, our team is in charge of local repair operations, through field suppliers and channel partners. Organization is responsible in each market and country for customer satisfaction across all segments, operation excellence for commercial operations (channel and direct models) and field operations cost management. A fundamental objective is to support the sales team to grow service and hardware sales through excellent service and support delivery.Responsibilities :- Manage the service and support delivery team in France geography – Channel Delivery – retailers & commercial channel partners – HP On-site Delivery through a network of suppliers- Anage HP support services at country level across all go-to-markets.- Represent Customer Support in from of the sales/markets- BE the the face of Customer support towards our market leads- Nsure that HP end to end support services meet customers’ expectations.- Urn HP support services into a key sales differentiator.- Take an active role / lead in projects to improve customer services.- Manager Support Provider Accounts (Channel Partners and Subcontractors) across the partner life cycle management : selection, qualification, education, communication, operational performance management, compensation.- Manage communication with Partners (QBR’s – quarterly business reviews -, Management of regular Communication, Escalation).- Interact with Country (Sales and Country Managers) and CS stakeholders.- Own Market Intelligence in Support, benchmarking vs competition and assessing the Legal conditions.- Deploy country support mix strategy & support/service programs with Partners in the Retail Channel.- Deploy local flavor of infrastructure and Supply Chain changes.Who are you?- Typically 12+ years experience in the industry, in the Channel environment, Consumer and / or Commercial. Experience in Partner Account Management, in Operations, or Procurement will BE valuable assets.- Experience in country, regional and/or GBU would BE also a plus.- Senior management experience – multiple geographies, +8 years management experience. Established management background of high level individual contributors (people management) and first level managers. Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams.- Excellent market knowledge.- Need broad knowledge competitive market dynamics, business models, business strategies and processes.- Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives.- Must have a solid understanding of business management principles, financial expertise and strategic planning methods.- Recognized as authority in their area of expertise. Demonstrated ability to provide thought leadership and drive change across functions. Very strong leadership, people and business management skills.- More frequent influence at cross-functionally and on executive level.Why joining HP France?At HP France, you will BE immersed in an inspiring workplace where all our people love to BE, collaborate well together and where they can learn, grow and develop professionally as well as personally. We offer empowering responsibilities. You will have the opportunity to evolve through your commitment, your skills and your sense of initiative ! This position can BE the 1st step in a great career within our teams !Joining us also means a great work-life balance and benefits such as meal vouchers, discounts on HP products and more !Driven by a strong corporate culture, our employees are involved in numerous initiatives through internal networks (Next Gen, Women@hp, workplace well-being team, ect.) and external volunteering (Nos Quartiers ont du Talent, Hour of Code).HP is also committed to an equal opportunities policy, from recruitment to career development. Job offers are open to all, including people with disabilities.Our promise : To create a diverse and inclusive working environment ! So, what are you waiting for?Based in Meudon (tramway T2 stop Brimborion), our campus offers collaborative, creative and ultra-connected open spaces#LI-POSTJob -ServicesSchedule -Full timeShift -No shift premium (France)Travel -25%Relocation -Not SpecifiedEqual Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please BE assured that you will not BE subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will BE kept in strict confidence.If you’d like more information about HP’sor your EEO rights as an applicant under the law, please click here :