Customer Success Manager - Smile Group H/F chez Smile

Read more here : https://www.smile.eu/enMissionsYou will BE in charge of customers located in Luxembourg, Belgium, Germany, and sometimes in other countries.You are accountable for offering a high quality of service to your client(s), team satisfaction, and adequate margin level : meaningful and performant digital platform, stakeholder management, team planning, and team performance. You will work with competent smiley colleagues (UX/UI, developers, consultants, tech experts, sales…) in order to achieve your mission.On a daily basis, you :- Understand and manage the client’s expectations (quantitative and qualitative)- Developing strong client relationships- Monitoring customer health and satisfaction- Ensuring value and ROI are recognized.- Setup and coach AGILE teams- BE the Scrum Master for some teams- Coach a scrum master / Product Owner- Assess the performance of each team member in France, Ukraine, Eastern Europe, and more- Manage your team : organize and steer the team to provide advice, to deliver the expected solutions with a high quality of service standard- Establish resource planning- Capture requirements of clients in terms of skill sets & planning- Source talent internally- Work with a recruiter for external sourcing- Report progress to clients and teams- Establish activity report and invoicing- Identify further business opportunities- Participate in pre-sales actions activitiesYouMust :- Speak French and English fluently- Have talent in communication (assertiveness, pragmatism, learning by listening, understanding, professional attitude, adapted tone of voice)- Empathy, service skills, and adaptability allow you to quickly build relationships with clients of very different nationalities and sectors.- Have +3 years of experience in Customer Success Management or Project Management or AGILE coaching in the digital industry.- BE perfectly comfortable in an extremely dynamic and changing environment.- Take ownership and effectively represent the company in client interactions- Have dealt with e-commerce/digital or marketing influencers or decision-makers- Have an appetite for Digital products & e-Commerce- Demonstrate the ability to- Setup AGILE or V cycle projects- BE autonomous and adaptable to changing situations- Overcome a challenge and learn fast- Explain and document technicalities- BE able to travel in Benelux for short-term missions or meetingsPlus :- Scrum master certification- Are already passionate about Open Source and its values- Knowledge of one of our key technology : Magento, ORO Commerce, Akeneo PIM, Drupal- Fluent in French or GermanOur offer- Competitive salary with benefits (laptop, phone plan, lunch allowance, health Insurance…)- A meaningful job in the Benelux startup branch of Smile Group- Unique and flexible working conditions- A good degree of autonomy and responsibility- An open and informal working atmosphere- An international team of friendly colleagues- Opportunity to learn from challenging environment