Concierge (F/H) chez DFS

What you’ll be doing?

The Concierge is responsible for general customer assistance, responding to their requests, recommendations, demands, and finding solutions to their problems. He/she coordinates tour operators and guides to optimize customer flow and enhance the customer experience. He/she is the guarantor of the store’s image.

Your missions:

Customer Service and Relations:

• Responds to all customer requests and directs them inside and outside the store according to their needs.
• Provides concierge services to customers, including organizing transportation, delivering purchased products, and managing reservations.
• Updates the services, events, and activities offered in the store.
• Issues, when necessary, purchase cards to customers, ensuring efficient and accurate recording of customer data.
• Issues, in support of Personal Shoppers, privilege discount cards to eligible customers.
• Follows up on customer requests, including complaints and repairs.
• Has a thorough knowledge of Parisian activities to best meet customer expectations.
• Maintains a special relationship with major Parisian organizations to respond to all customer requests.

Partner Relations and Support (Employees):

• Coordinates with the Marketing team the planning and scheduling of guided tours in the store.
• Maintains good professional relationships with tour operators, guides, and drivers.
• Assists Personal Shoppers in coordinating private visits, receptions/events, and other ad-hoc services at the customer’s request.
• Helps organize and participates in all promotional and public relations activities in the store.

Ideal Candidate

Your Profile:

• Secondary diploma (college/high school) or equivalent, preferably specialized in the hospitality and/or services industry.
• Experience in similar functions or in luxury hospitality is required.
• Essential knowledge of basic computer skills.
• Proficiency in English is necessary; any other language is a plus.

Other Qualifications :

• Proactive, agile, and resourceful.
• Team spirit.
• Professional appearance, verbal expression, and behavior.
• Demonstrates excellent problem-solving skills.
• Strong interpersonal skills and able to work well with people at different levels.
• Ability to engage with customers.

Job Constraints:

• Working in a store in a luxury environment. Must be able to stand for the duration of the shift and engage proactively with customers, guides, drivers, and tour operators.
• Works weekends (including Sundays) and public holidays.
• Fluent in French and English; Mandarin or another language would be a plus.

On November 7, 1960, Robert Miller and Charles Feeney opened the first Duty Free Shoppers store at Hong Kong airport. At a time when travel retail was only in its infancy, the pioneering vision of two American entrepreneurs meant DFS could offer travelers on stopovers high-quality duty-free products. In 1972, the House built on its success by launching its first DFS Gallerias in downtown Honolulu and Hong Kong. These outlets, renamed “T Galleria by DFS” in 2013 in honor of the traveler, offer exclusive services and a unique shopping experience in the heart of the world’s biggest cities. The House endeavors to convey the founders’ passion for traveling and service, and since day one, has developed innovative merchandising concepts that have enabled it to forge partnerships with the biggest high-quality brands. With over 400 points of sale around the world, spread across 15 major airports and 18 T Gallerias centered in the heart of the most desired destinations, DFS is now the leading luxury travel retailer in the world.