(REMOTE) Virtual Travel Assistant chez FeyerAssociates INC

• Serve as primary customer contact, providing premium concierge-level service to travelers from start to finish
• Respond to telephone, email inquiries, and online travel submissions in a timely fashion
• Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation
• Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc..
• Become familiar with multiple web-based booking engines and travel resources
• Pricing & and cost calculations for changes or added trip fees
• Provide e-tickets and take credit card payments over the phone

Travel Planning and Sales:

• Plan and sell transportation, accommodations, insurance, and other travel services
• Collaborate with clients to understand their needs and provide advice on suitable destinations, transportation modes, travel dates, costs, and accommodations

Qualifications:

• No experience necessary; we will train
• Exceptional customer service abilities
• Superior written and verbal communication skills
• Strong organization with the ability to prioritize and multi-ask
• Job Type: Full-time or part-time

Benefits:

• Flexible Schedule: Enjoy the flexibility of working remotely
• Personal Website: Opportunity to have a personalized website for professional representation
• Daily Training Available: Access ongoing training to stay informed about industry developments

Customer Communication:

• Provide relevant information, brochures, and publications (guides, local customs, maps, regulations, events, etc.) to travelers
• Communicate effectively with clients to address inquiries, offer assistance, and ensure a smooth travel experience

Booking and Financial Transactions:

• Book transportation, make hotel reservations, and handle payment/fees
• Use promotional techniques and prepare materials to sell itinerary tour packages

Issue Resolution:

• Address and resolve problems, complaints, or refund requests promptly
• Maintain a high level of customer satisfaction through effective conflict resolution

Industry Knowledge and Networking:

• Attend seminars to stay updated with tourism trends
• Build and maintain a network with tour operators to enhance service offerings

Skills:

• Fluency in English; multilingualism is a plus
• Strong sales skills and commercial awareness
• Effective interpersonal and negotiation skills

If you have a passion for travel, excellent communication skills, and a knack for sales, we invite you to join our team as a Remote Coordinator. Embrace the opportunity to create memorable travel experiences for our clients while enjoying the benefits of a flexible schedule and continuous training.

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