Sales Supervisor Hsr H/F chez Hermès

Main Responsibilities :
– Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations
– Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
– Identifies and handle client enquiries, concerns, and complaints
– Ensures store presentation is consistent with our brand image
– Supervise general housekeeping and cleaning duties including performing such duties, if necessary
– Coordinates with the team on the execution of sales plans and store events
– Manage and motivate staff to achieve sales targets established
– Ensures proper security measures are enforced
– Monitors and assists sales staff development by providing on-the-job training, product training, etc.
– Communicate timely with both internal and external parties. Which includes, emails, text messages and phone calls.
– BE a mentor to assistant sales supervisors and guide them where required
– Always maintain a high standard of personal grooming and professional conduct
– Perform any other duties that may BE assigned from time to time by the Store Manager and/or Operations Team

Requirements & Capabilities :
– Passion in retail industry
– Tech savvy and good with IT/digital technology
– Fluent in English and other spoken, written languages a plus
– Must BE a good team player pleasant service oriented and self motivated
– Strong team building interpersonal and communication skills
– Hands on computer knowledge of MS Office