Omnichannel Manager H/F chez Christian Louboutin

As an Omnichannel Manager in the Commercial Department, you will contribute to the creation and evolution of the Omnichannel Strategy for Christian Louboutin, cooperating with all the internal stakeholders and the external partners, and following the strategic guidelines set by the Chief Omnichannel Officer.

Reporting into the Omnichannel & CRM Director, you will oversee the deployment of the omnichannel services (with and without OMS), as defined in the roadmap, and lead the optimization of these services to ensure a seamless and consistent luxury customer experience across all touchpoints and impact on business results.

You will lead the optimization of the OMS in the US in partnership with the Region, the IT and PO Teams, to consolidate the tool adoption, usage and meet business objectives. For the whole omnichannel scope, you will monitor performance and provide specific monthly reports to suggest continuous improvements.

Key Responsibilities

• Contribute to the development and execution of Christian Louboutin’s omnichannel strategy, ensuring an integrated and consistent luxury experience across online and retail.Drive continuous improvement of the OMS in the US to support business growth and evolving customer needs.Lead the feasibility study for the OMS deployment in Europe by leveraging the key learnings of the OMS launch in the US and in full consideration of the European specificities (eg: number of countries, fiscal constraints).
• Collaborate with internal stakeholders and external partners to elaborate a business plan with a specific budget.Collaborate with retail and e-commerce teams to ensure omnichannel services are effectively communicated and executed across all channels.
• Provide local teams in all the regions with specific guidelines and trainings for the best use of the tools.Monitor and report on OMS and all omnichannel services KPIs on a monthly basis and suggest action plans to meet business objectives.Collaborate with the Omnichannel & CRM Director to align omnichannel efforts with customer relationship management strategies and clienteling initiatives.
• Establish and nurture a strong collaboration with PO and functional teams, as well as with business owners in the regions.Manage relationships with external partners (Booxi, Manhattan) and monitor project budget.