Product Customer Success H/F chez Thefork
Détail du poste
Join our Movement and Champion Restaurant Culture!
At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.
We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where respect, ownership, growth and better together values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.
What you will do:
– Onboard and train TheFork Partners on TheFork Manager, our restaurant booking management solution (ERB)
– Ensure Partners adopt the tool on a daily basis, helping them streamline and improve their service management
– Guide Partners through their digital transformation, ensuring a smooth transition and strong engagement
– Generate interest by demonstrating the value and opportunities of upgrading their ERB
– Re-train Partners on TheFork Manager and proactively propose refresh sessions whenever needed
– Continuously improve training techniques and identify best practices to maximize impact
– Guarantee an excellent Partner experience throughout the onboarding journey
– Bring structured feedback from the field to improve our ERB, in collaboration with the Product Team
Who you are:
You Must Meet These Critical Qualifications
– Native level French and fluency in English
– Strong communication skills and ability to engage a wide variety of stakeholders
– Team player mindset: passionate, open-minded, with a touch of humor
– Great stamina and flexibility in a fast-paced environment
You Can Impress With These Additions
– Previous experience in similar roles (training, onboarding, customer success, implementation, support, sales)
– Experience working with a CRM (Salesforce is a strong plus)
– Interest in tech, hospitality, and partner enablement / product adoption
What we offer you:
An awesome team
A permanent contract (that can be useful in life)
Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
Competitive fixed salary and bonus
Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
International teams and a multicultural environment spanning 10 offices across Europe
Highly inclusive working environment
Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
Continuous learning and development programs
Free access to the Calm app to help you build resilience wherever you are in your mental health journey
Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
Health insurance covered by the company
Financial support for birth, adoption, civil partnerships, or marriage
Transport allowance
Health insurance fully covered by the company
Life & Disability Insurance at no cost to the employee
Amazing offices with dining, coffee points and leisure area
Team building events
All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.
We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone – regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to ****@****.**. Our HR team will review the request and respond accordingly.
#LI-FF1
Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where respect, ownership, growth and better together values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. What you will do:- Onboard and train TheFork Partners on TheFork Manager, our restaurant booking management solution (ERB)- Ensure Partners adopt the tool on a daily basis, helping them streamline and improve their service management- Guide Partners through their digital transformation, ensuring a smooth transition and strong engagement- Generate interest by demonstrating the value and opportunities of upgrading their ERB- Re-train Partners on TheFork Manager and proactively propose refresh sessions whenever needed- Continuously improve training techniques and identify best practices to maximize impact- Guarantee an excellent Partner experience throughout the onboarding journey- Bring structured feedback from the field to improve our ERB, in collaboration with the Product TeamWho you are:You Must Meet These Critical Qualifications- Native level French and fluency in English- Strong communication skills and ability to engage a wide variety of stakeholders- Team player mindset: passionate, open-minded, with a touch of humor- Great stamina and flexibility in a fast-paced environmentYou Can Impress With These Additions- Previous experience in similar roles (training, onboarding, customer success, implementation, support, sales)- Experience working with a CRM (Salesforce is a strong plus)- Interest in tech, hospitality, and partner enablement / product adoptionWhat we offer you: An awesome team A permanent contract (that can be useful in life)Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) Competitive fixed salary and bonus Lunch vouchers available for each working day (because yes, we like to try our best restaurants) International teams and a multicultural environment spanning 10 offices across Europe Highly inclusive working environment Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc Continuous learning and development programs Free access to the Calm app to help you build resilience wherever you are in your mental health journeyDedicated parental leave and caregiver leave policies (12 weeks fully paid)Health insurance covered by the company Financial support for birth, adoption, civil partnerships, or marriage Transport allowanceHealth insurance fully covered by the company Life & Disability Insurance at no cost to the employee Amazing offices with dining, coffee points and leisure area Team building eventsAll hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone – regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to ****@****.**. Our HR team will review the request and respond accordingly.#LI-FF1