Account Manager - Italian Speaker H/F chez Treezor

Détail du poste

Reporting to the Head of Account Management Europe, you will manage a client portfolio on the Italian market.

Your responsibilities will include:

Participating in client onboarding

– Project management and coordination with other internal departments (Implementation, Legal, Compliance, and Finance)
– Organizing and leading client meetings
– Assisting with contract signing
– Assisting with the creation of the agent or distributor file
– Assisting during the implementation phase
– Participating in the follow-up of clients in production

Project management and coordination of the Client relationship:

– Organizing and leading monthly/quarterly client meetings
– Keeping track of and sharing the client’s news (both externally and within Treezor)
– Monitoring tickets and requests to provide solutions
– Working as a team and coordinating communication with the client
– Ensuring client satisfaction
– Upselling services offered by Treezor

Management of additional tasks:

– Actively contributing to client satisfaction
– Monitoring the client billing process and ensuring there are no payment delays
– Keeping up with industry news and client updates
– Monitoring KPIs and SLAs

Requirements:

– 5+ years of experience in an Account Manager role
– Strong knowledge of payment, fintech or banking sector is mandatory
– Native Italian speaker, and fluency in English and/or French
– Strong organization skills
– Attention to detail, autonomy, and excellent interpersonal skills

Reporting to the Head of Account Management Europe, you will manage a client portfolio on the Italian market.Your responsibilities will include:Participating in client onboarding- Project management and coordination with other internal departments (Implementation, Legal, Compliance, and Finance)- Organizing and leading client meetings- Assisting with contract signing- Assisting with the creation of the agent or distributor file- Assisting during the implementation phase- Participating in the follow-up of clients in productionProject management and coordination of the Client relationship:- Organizing and leading monthly/quarterly client meetings- Keeping track of and sharing the client’s news (both externally and within Treezor)- Monitoring tickets and requests to provide solutions- Working as a team and coordinating communication with the client- Ensuring client satisfaction- Upselling services offered by TreezorManagement of additional tasks:- Actively contributing to client satisfaction- Monitoring the client billing process and ensuring there are no payment delays- Keeping up with industry news and client updates- Monitoring KPIs and SLAsRequirements:- 5+ years of experience in an Account Manager role- Strong knowledge of payment, fintech or banking sector is mandatory- Native Italian speaker, and fluency in English and/or French- Strong organization skills- Attention to detail, autonomy, and excellent interpersonal skills