Account Manager Customer Team H/F chez DataGalaxy
Les missions du poste
DataGalaxy is a leading data and AI product governance platform that helps organizations connect strategy, product management, data discovery, and business impact in a single, collaborative experience. Our platform empowers cross-functional teams to design, deliver, and scale trusted data & AI products that drive measurable business value.At DataGalaxy, we live by our values: Be Intentional – clear, bold, and humble. We’re looking for motivated, creative minds who share this mindset. Join a team that’s enthusiastic, welcoming, and full of energy – where it’s easy to belong and make an impact!
Since day one, DataGalaxy has been guided by a simple conviction: data creates value when people align on it, adopt it, and turn it into business outcomes. Metadata is not the destination. It is the foundation that makes this possible. That’s why DataGalaxy built the value governance platform, a business-first approach that connects data and AI strategy to execution, IT teams to business teams, and metadata to business outcomes. The platform includes two core products: DataGalaxy Catalog and DataGalaxy Portfolio Center. Catalog is a metadata center to provide context, build trust, and ensure compliance. Portfolio Center is a product management tool to show value creation from initiatives and champion alignment from C-levels to business stakeholders. Founded in France and expanding rapidly across Europe and the United States, DataGalaxy is trusted by over 200 global enterprises, including Dior, Airbus, and SwissLife. The company is committed to driving data culture and literacy by helping organizations deliver metadata to the agents and value to the people.Our values: Be intentional. Be clear. Be bold. Be humble.DataGalaxy’s Customer Experience team manages and develops a fast growing client portfolio, builds long-term relationships with decision-makers to maintain and grow DataGalaxy’s presence.Our objective: Provide the absolute best service across all customer touch points to increase customer general satisfaction and success with DataGalaxy.We are seeking a results-driven Account Manager with the below mission and responsibilities :Build and maintain strong relationships with C-Level, Executive Management, and various stakeholders within each account: understand their use cases, success metrics and monitor their project success.Create, drive and increase revenue within a dedicated accounts portfolioDevelop account management plan for upsell and retention strategyDevelop business in your accounts to meet your annual ARR growth targetSuggest innovative solutions to meet customer needs.Coordinate customers’ testimonials and references to support the Account Executive team developing new business.
Le profil recherché
Offices in the heart of Lyon and ParisFlexible working hours (“forfait jour”)Remote work at will & 2.70€ net per day worked from home2 weeks of working from anywhere 🌍Health insurance Apicil covering you and your familyMeal vouchers (Swile card of 9€/day)Public transport 50% reimbursement, 100% reimbursement for your bike subscriptionHoliday Bonus 🏝️Quarterly team events and seminarsAn attractive remuneration according to your performance and your potentialA real opportunity to join a French start-up that is a pioneer in its market 🚀At DataGalaxy, we believe diversity is a strength that fuels our mission. DataGalaxy is committed to ensuring everyone feels included, valued, and empowered at work. As an equal opportunity employer, we welcome all qualified applicants regardless of age, color, family or marital status, gender identity, national or social origin, physical or mental disability, or sexual orientation or any other characteristic protected by applicable laws.Role requirements:Significant experience in an Account Management role selling SaaS solution with a customer-oriented approachBeing customer obsessed : ensuring, in collaboration with the CSM team, the customer satisfactionFluent in English and FrenchA proven history of closing deals and growing accountsIdentify, develop and close opportunities across your portfolio of accounts to meet your upsell targetStrong problem-solving and negotiation skillsDynamic, curious, creative and self-drivenStrong communication and interpersonal skills: ability to build relationships with clients and collaborate with Business Development, Marketing, Pre-Sales, CSM, Support and Product to ensure clients renew and growExcellent organizational skillsProficiency in CRM software (Salesforce or HubSpot)
Bienvenue chez DataGalaxy
DataGalaxy is a leading data and AI product governance platform that helps organizations connect strategy, product management, data discovery, and business impact in a single, collaborative experience. Our platform empowers cross-functional teams to design, deliver, and scale trusted data & AI products that drive measurable business value.At DataGalaxy, we live by our values: Be Intentional – clear, bold, and humble. We’re looking for motivated, creative minds who share this mindset. Join a team that’s enthusiastic, welcoming, and full of energy – where it’s easy to belong and make an impact!
Since day one, DataGalaxy has been guided by a simple conviction: data creates value when people align on it, adopt it, and turn it into business outcomes. Metadata is not the destination. It is the foundation that makes this possible. That’s why DataGalaxy built the value governance platform, a business-first approach that connects data and AI strategy to execution, IT teams to business teams, and metadata to business outcomes. The platform includes two core products: DataGalaxy Catalog and DataGalaxy Portfolio Center. Catalog is a metadata center to provide context, build trust, and ensure compliance. Portfolio Center is a product management tool to show value creation from initiatives and champion alignment from C-levels to business stakeholders. Founded in France and expanding rapidly across Europe and the United States, DataGalaxy is trusted by over 200 global enterprises, including Dior, Airbus, and SwissLife. The company is committed to driving data culture and literacy by helping organizations deliver metadata to the agents and value to the people.Our values: Be intentional. Be clear. Be bold. Be humble.DataGalaxy’s Customer Experience team manages and develops a fast growing client portfolio, builds long-term relationships with decision-makers to maintain and grow DataGalaxy’s presence.Our objective: Provide the absolute best service across all customer touch points to increase customer general satisfaction and success with DataGalaxy.We are seeking a results-driven Account Manager with the below mission and responsibilities :Build and maintain strong relationships with C-Level, Executive Management, and various stakeholders within each account: understand their use cases, success metrics and monitor their project success.Create, drive and increase revenue within a dedicated accounts portfolioDevelop account management plan for upsell and retention strategyDevelop business in your accounts to meet your annual ARR growth targetSuggest innovative solutions to meet customer needs.Coordinate customers’ testimonials and references to support the Account Executive team developing new business.